Effective Date: [02nd of June, 2023]
At MrXee, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we are here to help. Please review our return and refund policy below for all the necessary information.
Returns
You have 30 calendar days from the date you receive your items to return them. To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition with all tags still attached.
- In the original packaging, if possible.
- Returned with the original receipt or proof of purchase.
Non-Returnable Items
The following items are non-returnable:
- Custom or personalized items
- Gift cards
- Final sale or clearance items (if applicable)
How to Initiate a Return
To initiate a return, please contact us at [[email protected]] with the following information:
- Your order number
- The item(s) you’d like to return
- A brief explanation of why you’re returning the item(s)
Once your return is approved, we will provide you with the return address and any additional instructions.
Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to the original payment method within 7-10 business days. Please note that your bank or credit card issuer may take additional time to process the refund.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same procedure as a return and place a new order for the desired item(s). We will be happy to assist you with the return of the original item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [[email protected]] with photos of the issue, and we will provide instructions for a replacement or refund.
Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [[email protected]].
Contact Us
If you have any questions or concerns about our return and refund policy, feel free to reach out to us at [[email protected]].